Shipping & Returns

Returns

Here at the studio we do our best to check all of our products and make sure that they are top quality. In the case that one of our items arrives to you damaged or defective, we will readily accept returns free of charge. A photo will be required to show us the defective product, and we must be contacted within a week of delivery in writing at studio@jenni-smith.co.uk. We will replace the item or offer a refund if no replacement can be made.

If you purchase items from us, you have 14 days, from the date of delivery, to notify us in writing at studio@jenni-smith.oc.uk if you wish to cancel your order or exchange goods for another item. Return postage costs are the responsibility of the purchaser. The goods must be returned in their original packaging in the condition they were received.

Also please note that despite our upmost efforts to show all products as accurately as possible, due to the nature of the print process, varying monitor and device performance, as well as fundamental differences between web and print colour reproduction, the accuracy of colours displayed on this website cannot be guaranteed.

Shipping

We ship within the UK using Royal Mail and Internationally via Royal Mail or a courier service. Prices and options available are shown at checkout. If you choose a tracked service the tracking number will be sent to you by email when the parcel has been despatched. If your parcel has not arrived as expected please use this tracking number to check your delivery before contacting us.

We ship to the address specified in your order. If the address is incorrect or undeliverable for any reason and the product is returned to us, the buyer will have the option to pay the shipping again and we will attempt delivery again with a different address, or the buyer can receive a refund for the product, minus the original shipping cost.

Deliveries outside the UK

If placing an order for delivery to a country outside of the UK, any local taxes, import and/or export duties are the liability of the purchaser. These are not calculated at checkout and payment of these taxes and/or duties are not the responsibility of Jenni Smith Studio. We cannot predict the cost of fees/taxes/duty as each country has different rules. By purchasing from us you agree to be responsible for any fees/taxes/duty incurred by your order.

Payment

All website payments are processed through Shopify Payments via Stripe, an online secure payment system, or Paypal. You can choose which payment method to use at checkout.

Copyright

This website and its content is copyright of Jenni Smith © 2020. All rights reserved.  Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.